Support



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CUSTOMER SERVICE / SUPPORT



Welcome to our customer service! At BuckSea, we place great importance on customer satisfaction and our customer service team is ready to assist you with any concerns. Please do not hesitate to contact us.

Contact information:

Email: buckseaservice@gmail.com

Service hours:

Our customer service team is available Monday to Friday between 10:00 a.m. and 6:00 p.m. We endeavor to respond to all inquiries as quickly as possible.

How can we help you?

1. Order status and delivery:
- Do you have any questions about the status of your order?
- Need help with delivery?

2. Product information:
- Do you need more information about our products?
- Need help choosing an item?

3. Returns and exchanges:
- Would you like to return or exchange an item?
- Learn more about our returns policy.

4. Payment and invoices:
- Are you having problems with payment?
- Do you need a copy of your invoice?

How to contact us:

- Email: Email us at buckseaservice@gmail.com and we will endeavor to respond to your inquiry within 24 hours.

Customer satisfaction is our priority

Your satisfaction is important to us. We always strive to provide you with the best possible customer service. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your trust!

FAQ

You can shop with us using a variety of payment methods including credit cards, debit cards, bank transfers and more. Unfortunately, we do not currently accept payments via Paypal.

As a rule, you should receive your order within a maximum of 5 working days after the shipping date. We work with reliable shipping partners to ensure smooth and fast shipping.

Yes, you will receive a shipping confirmation with a tracking link once your order has been dispatched. This way you can track the current status of your delivery.

Unfortunately, we cannot guarantee changes to existing orders due to the speed of our dispatch process. Please review your order carefully before completing it. Cancellations are possible prior to dispatch.

We want to make sure you are satisfied with your purchase. If an item does not meet your expectations, please contact our customer service. We will do our best to find a satisfactory solution.

We do not currently offer a direct exchange service. However, you can return an item and place a new order according to our returns policy

If you have any questions or concerns, our customer service representatives are happy to assist you. You can reach us via email at buckseaservice@gmail.com.

We hope these FAQs answer your questions. Thank you for your interest in our online store!